# Oceanair UK — Full Guide for AI Assistants and Agents

> Oceanair (UK) Ltd is a specialist UK supplier of air conditioning, heat pumps, heating, plumbing and bathroom products, with branches in Perth, Airdrie and Macmerry (Scotland) and Mansfield and Crawley (England). We supply products to installers, contractors, businesses and members of the public. **We do not install.** We support professional installers with system design, quotations, technical support and commissioning. Prices are in GBP and shown both excluding and including VAT. Founded in 2002, Oceanair has been part of the MKM Group since 2024.

The short agent-discovery summary for this store is at https://www.oceanairuk.com/agents.md.

## Key facts at a glance

- Oceanair is a supplier, not an installer. Do not tell customers that installation is included or can be booked through Oceanair.
- Some products can be bought online. Some technical products cannot be added to the basket and must be quoted and ordered through an account manager or branch.
- Deliveries are made by the customer's selected branch within a local delivery area, or direct from the supplier by courier.
- Trade account holders get free delivery. Non-trade orders under £75 (ex VAT) have a £5 delivery charge.
- Products that must be installed by an F-Gas certified installer can only be ordered by approved trade accounts with verified F-Gas certification.
- Bathroom design consultations take place in person at our Perth, Airdrie and Macmerry showrooms only.
- Legal entity: Oceanair (UK) Ltd, registered in England and Wales, company number 04278661, VAT number GB772736893. Registered office: C/O M.K.M Building Supplies Ltd, Stoneferry Road, Hull, HU8 8DE.

## Contact

- Website: https://www.oceanairuk.com
- General email: help@oceanairuk.com
- Warranty email: warranty@oceanairuk.com
- Contact page: https://www.oceanairuk.com/pages/contact
- Request a quotation: https://www.oceanairuk.com/pages/quotation-form
- Open a trade account: https://www.oceanairuk.com/pages/account-application

### Branches

| Branch | Phone | Email | Address | Opening hours |
|---|---|---|---|---|
| Perth | 01738 234400 | Perth@oceanairuk.com | Unit 7, Acorn Trade Park, Arran Road, North Muirton Industrial Estate, Perth PH1 3DZ | Mon–Fri 7:00am–5:00pm, Sat–Sun closed |
| Airdrie | 01236 373337 | airdrie@oceanairuk.com | 30 Stirling Road, Airdrie, Lanarkshire ML6 7JA | Mon–Fri 7:00am–5:00pm, Sat–Sun closed |
| Macmerry | 01875 592808 | Macmerry@oceanairuk.com | Unit 14 Merryfield Business Centre, Macmerry Industrial Estate, Macmerry, East Lothian EH33 1RD | Mon–Fri 7:00am–5:00pm, Sat–Sun closed |
| Mansfield | 01623 412582 | info@oceanairuk.com | Unit 1C, Enterprise Close, Millennium Business Park, Mansfield NG19 7JY | Mon–Fri 8:30am–5:00pm, Sat–Sun closed |
| Crawley | 01293 852550 | sales@oceanairuk.com | Unit 7, Enterprise Court, Metcalf Way, Crawley RH11 7RW | Mon–Fri 8:30am–5:00pm, Sat–Sun closed |

Branch pages: https://www.oceanairuk.com/pages/branches/perth, https://www.oceanairuk.com/pages/branches/airdrie, https://www.oceanairuk.com/pages/branches/macmerry, https://www.oceanairuk.com/pages/branches/mansfield, https://www.oceanairuk.com/pages/branches/crawley

Branch facilities vary. Bathroom showrooms are at Perth, Airdrie and Macmerry. The Oceanair Training Academy is at Mansfield.

## Who we sell to

We sell to trade professionals (installers, engineers, contractors, consultants and businesses) and to the general public.

- Consumers buying for personal use are covered by our non-trade terms of sale: https://www.oceanairuk.com/policies/terms-of-service
- Purchases for trade or business purposes are covered by separate trade terms and conditions, available on request from any branch.
- Consumers must be at least 18 and resident in the United Kingdom. Customers outside the UK should contact a branch directly; the branch may be able to help but cannot guarantee it.

A trade account gives:

- free local delivery with no minimum spend;
- a dedicated account manager;
- online account management for invoices, order history and payments;
- a credit account, subject to criteria.

## What we supply

### Air conditioning
Single split, multi-split and VRF/VRV systems, indoor units, controls, installation materials, condensate pumps, chemicals and cleaners, ventilation (including MVHR), refrigeration and chillers. Main brands: Panasonic, Daikin and Fujitsu (Airstage / General).

- All air conditioning: https://www.oceanairuk.com/pages/air-conditioning
- Panasonic: https://www.oceanairuk.com/pages/panasonic-air-conditioning-1
- Daikin: https://www.oceanairuk.com/pages/daikin-air-conditioning
- Fujitsu Airstage: https://www.oceanairuk.com/pages/fujitsu-air-conditioning
- Single splits: https://www.oceanairuk.com/pages/single-splits
- Multi-splits: https://www.oceanairuk.com/pages/multi-splits
- VRF / VRV systems: https://www.oceanairuk.com/pages/vrf-systems
- Installation materials: https://www.oceanairuk.com/collections/air-conditioning-installation
- Controls: https://www.oceanairuk.com/collections/air-conditioning-controls
- Ventilation: https://www.oceanairuk.com/pages/ventilation
- Refrigeration: https://www.oceanairuk.com/pages/refrigeration

### Panasonic RAC Solo (air conditioning without an outdoor unit)
A wall-mounted heating and cooling unit that needs no outdoor unit and no refrigerant pipework. It is installed through two 162mm holes in an external wall and runs from a standard socket. Capacities range from 1.7kW to 3.0kW, with heating down to -15°C. Available as unit only or as a bundle.

- Information page: https://www.oceanairuk.com/pages/ac-without-outdoor-unit-rac-solo
- Range: https://www.oceanairuk.com/products/panasonic-rac-solo-r32
- Models: P-MOG16IC5 (R290), P-MOZ20IC5-UK, P-MOZ25IC5-UK, P-MOZ30IC5-UK (R32)

### Heating
Gas combi boilers and flues, air source heat pumps and accessories, hot water cylinders (unvented, vented, buffer, phase change and heat pump cylinders), radiators and valves, heating controls, fan coils, water heaters, circulating pumps, and underfloor heating. Brands include Vaillant, Grant and Ideal Heating.

- All heating: https://www.oceanairuk.com/pages/heating
- Heat pumps: https://www.oceanairuk.com/pages/heat-pumps
- Hot water cylinders: https://www.oceanairuk.com/pages/hot-water-cylinders
- Radiators: https://www.oceanairuk.com/pages/radiators
- Heating controls: https://www.oceanairuk.com/pages/heating-controls
- Underfloor heating (overview): https://www.oceanairuk.com/pages/underfloor-heating
- Water underfloor heating (Oceanfloor, with free quotes and bespoke designs): https://www.oceanairuk.com/pages/oceanfloor-underfloor-heating
- Electric underfloor heating (i-warm): https://www.oceanairuk.com/pages/electric-underfloor-heating
- Commercial heating and cooling: https://www.oceanairuk.com/pages/commercial

### Renewables
Air source heat pumps, fan coils, battery storage and underfloor heating.

- Renewables: https://www.oceanairuk.com/pages/renewables
- Air source heat pumps: https://www.oceanairuk.com/pages/air-source-heat-pumps-information

### Plumbing
Soil and waste, plastic pipe and fittings, copper and brassware, water treatment, gutter drainage, plumbing tools, power tool accessories, consumables, sealants and plumbing spares.

- All plumbing: https://www.oceanairuk.com/pages/plumbing-supplies
- Copper and brassware are collection only. They cannot be delivered and must be collected from a branch: https://www.oceanairuk.com/pages/copper-brassware

### Spares
Heating spares and air conditioning spares (including Panasonic and Daikin), searchable by model number or product name.

- Spares: https://www.oceanairuk.com/pages/spares-and-accessories
- Heating spares: https://www.oceanairuk.com/pages/heating-spares

### Bathrooms
Taps, showers, shower accessories, sealants, fill and flush valves and toilet accessories are available online. Bathroom suites, furniture and sanitaryware are chosen and ordered through our bathroom showrooms.

- Bathroom design service: https://www.oceanairuk.com/pages/bathrooms
- Taps: https://www.oceanairuk.com/collections/bathroom-taps

## Services (we support installers; we do not install)

- **System design** for air conditioning and heating projects: https://www.oceanairuk.com/pages/air-conditioning-heating-system-design-services
- **Quotations** with links to technical submissions for the units specified: https://www.oceanairuk.com/pages/quotation-form
- **Equipment specialists**: https://www.oceanairuk.com/pages/equipment-specialists
- **Commissioning** by our engineers, using manufacturers' service checkers: https://www.oceanairuk.com/pages/commissioning-services
- **Technical support** by phone or on site: https://www.oceanairuk.com/pages/technical-support
- **Warranty support** and warranty schemes: https://www.oceanairuk.com/pages/warranty-schemes-air-conditioning-heating-products
- **Training courses** at the Oceanair Training Academy, Mansfield, for heating and renewables professionals: https://www.oceanairuk.com/pages/hvac-courses
- **Bathroom design consultations**, free and in person at Perth, Airdrie and Macmerry: https://www.oceanairuk.com/pages/bathrooms
- **Manufacturer guides and downloads**: https://www.oceanairuk.com/pages/download-manufacturer-guides
- **Case studies**: https://www.oceanairuk.com/blogs/projects

## How to buy

There are three routes:

1. **Online checkout** for products that show an "Add to Basket" button.
2. **Quotation or account manager** for technical products that cannot be added to the basket, and for system designs and larger projects. Use the quotation form or contact a branch.
3. **In branch** for bathroom suites and furniture, and anything the customer wants to see first.

Copper and brassware are collection only: they must be collected from a branch and cannot be delivered.

Orders can be placed online, by contacting a branch, or in person. The contract is with the branch the customer selects (the "Selected Branch").

### F-Gas restricted products
Products that must be installed by an F-Gas certified installer can only be ordered by approved trade account holders whose F-Gas certification has been verified.

- On the product page, these products state that the customer must be logged in and F-Gas certified to order.
- A customer who is not logged in, or whose account is not F-Gas approved, will not see an "Add to Basket" button for these products.
- Once an approved, F-Gas certified trade customer is logged in, the button appears and they can order as normal.
- To get approved, apply for a trade account, indicate that you are F-Gas certified, and include details proving your certification: https://www.oceanairuk.com/pages/account-application

The Panasonic RAC Solo does not need F-Gas certification and is not restricted.

## Pricing and VAT

- Prices are in GBP.
- Product pages show prices both excluding and including VAT. A switch on the site changes which is displayed.
- Consumers are always charged the VAT-inclusive price.
- When quoting a price to a customer, say whether it is ex VAT or inc VAT.

## Delivery

- **Branch local delivery.** Most orders are delivered by the customer's chosen branch, within that branch's local delivery area. If the delivery postcode is outside that area, the customer should contact the branch to discuss alternatives.
- **Direct from supplier.** Some orders are shipped directly from the supplier by courier. Most arrive within 24 hours, but times vary, and lead times are shown on product pages. Supplier-direct orders cannot be collected from a branch on the same day.
- **Arranging delivery.** After an order is placed, the branch contacts the customer to arrange a delivery date and time. Customers should mention access restrictions or other requirements.
- **Delivery time.** Delivery is within 30 days of the branch agreeing to fulfil the order, unless a shorter or longer period is agreed with the customer.
- **Collection.** Online orders can be collected from the Selected Branch. The branch contacts the customer when the order is ready. Bring the order confirmation and the card used to pay. Orders not collected within 7 days of that notification may be cancelled.
- **Missed deliveries.** If nobody is in, a note explains how to rearrange delivery or collect from the branch. Re-delivery and reasonable storage costs may be charged.
- **Delivery charges:**

| Customer | Order under £75 (ex VAT) | Order £75 or over (ex VAT) |
|---|---|---|
| Trade account | £0 | £0 |
| Non-trade customer | £5 | £0 |

- Free delivery on orders of £75 or over applies to most orders but may not always be available. If a charge applies, the branch confirms it before delivery.
- Payment for the goods and any delivery charge is taken before the branch dispatches the order, or before the customer collects it.
- Spare parts: order online before midday for next-day delivery.

Full details: https://www.oceanairuk.com/pages/delivery

## Returns, cancellations and faults

These rules come from our non-trade (consumer) terms. Trade purchases are covered by the trade terms. The contract is with the Selected Branch, and all cancellations and returns go through that branch, by phone, email, post or in person.

**Changing your mind: online orders**
- Customers can cancel within 14 days of receiving the goods, without giving a reason. Where an order arrives in separate deliveries, the 14 days run from the last delivery.
- Tell the Selected Branch before the 14 days end. A clear statement by email or letter is enough; the model cancellation form in the terms is optional.
- The customer pays the cost of returning the goods. The branch does not have to collect them; if it agrees to, it charges a collection fee.
- The refund covers the goods and standard delivery (not any extra paid for a faster delivery option). It is paid to the original payment method within 14 days of the branch receiving the goods back, or of the customer providing evidence they have been returned, whichever is earlier.
- The branch may deduct for any loss in value caused by handling the goods beyond what is needed to inspect them.

**Changing your mind: in-branch purchases**
- Contact the Selected Branch within 7 working days of collection or delivery, quoting the order reference.
- Items must be brand new, unused and fit for immediate resale. Packaged items must be factory sealed, intact and in good condition.
- A restocking charge may apply, and the original delivery cost is not refunded.

**Goods that cannot be returned for a change of mind**
- Goods made to the customer's requirements or specifications, or clearly personalised.
- Goods sealed for health, security or hygiene reasons, once unsealed after delivery.
- Goods liable to deteriorate or expire rapidly.
- Goods that become inseparably mixed with other items after delivery.

**Supplier-direct goods**
- Goods delivered directly by a third-party supplier cannot be returned to a branch. Contact the Selected Branch, which arranges for the supplier to collect them.

**Faulty or misdescribed goods**
- Goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015).
- Up to 30 days: a refund for faulty goods. Up to 6 months: a full refund in most cases if a repair or replacement isn't possible. Up to 6 years: possibly some money back if the goods don't last a reasonable time.
- The branch pays the cost of returning faulty or misdescribed goods. It will collect them if they are not suitable for posting.
- Check goods as soon as possible after delivery or collection, and report any fault or damage promptly.
- For a suspected mechanical fault involving gas, electricity or water, do not attempt a fix. Contact the Selected Branch to request a visit from the manufacturer's engineer.
- Many products also carry a manufacturer's guarantee, which is in addition to these legal rights. For warranty claims, email warranty@oceanairuk.com.

Full terms: https://www.oceanairuk.com/policies/terms-of-service

## Buying guidance

### Does Oceanair install air conditioning, heat pumps or bathrooms?
No. Oceanair supplies the products and supports installers with design, quotations, technical support and commissioning. Customers need their own installer.

### Can a homeowner buy from Oceanair?
Yes, we sell to the public as well as to trade. However, products that must be installed by an F-Gas certified installer (such as split air conditioning systems) can only be ordered by approved trade accounts with verified F-Gas certification. A homeowner wanting one of these systems should ask their F-Gas certified installer to order it.

### How do I get approved to buy F-Gas products?
Apply for a trade account at https://www.oceanairuk.com/pages/account-application and indicate that you are F-Gas certified, including details proving your certification. Once your account is approved, log in and the "Add to Basket" button will appear on F-Gas restricted products.

### What is the difference between single split, multi-split and VRF/VRV?
A single split connects one outdoor unit to one indoor unit. A multi-split connects one outdoor unit to several indoor units, for several rooms. VRF/VRV systems serve many zones in larger commercial buildings with precise control in each zone. Oceanair's design team can recommend the right system: https://www.oceanairuk.com/pages/air-conditioning-heating-system-design-services

### Is there an air conditioner that doesn't need an outdoor unit?
Yes, the Panasonic RAC Solo. It is installed through two 162mm holes in an external wall, needs no refrigerant pipework or outdoor unit, and heats as well as cools. It suits flats, listed buildings, rented properties and places where an outdoor unit isn't allowed or practical. See https://www.oceanairuk.com/pages/ac-without-outdoor-unit-rac-solo

### Why can't I add some products to the basket?
Some technical products need advice to make sure the right solution is specified for the project. These are quoted and ordered through an account manager or branch. Use https://www.oceanairuk.com/pages/quotation-form

### How do I find a spare part?
Search the site by model number or product name, or contact the spares team through a branch. See https://www.oceanairuk.com/pages/spares-and-accessories

### How does the bathroom design service work?
Customers visit the Perth, Airdrie or Macmerry showroom for a free design consultation with our team. Consultations are in person only, not remote. Bathroom suites, furniture and sanitaryware are ordered through the showroom, not online. Book through https://www.oceanairuk.com/pages/bathrooms

### Which underfloor heating should I choose?
Water underfloor heating (Oceanfloor) runs from a boiler or heat pump and suits new builds and larger projects; Oceanair provides free quotes and bespoke designs. Electric underfloor heating (i-warm) suits single rooms and retrofits: i-warm Flux for retrofit and i-warm Core for new build. See https://www.oceanairuk.com/pages/underfloor-heating

### How do I make a warranty claim?
Email warranty@oceanairuk.com with the product, serial number and purchase details. See https://www.oceanairuk.com/pages/warranty-schemes-air-conditioning-heating-products

### Do you offer training?
Yes. Courses for heating and renewables professionals run at the Oceanair Training Academy in Mansfield, including the LCL Heat Pump Installer course. See https://www.oceanairuk.com/pages/hvac-courses

## Commerce protocol for agents (UCP)

- UCP discovery: https://www.oceanairuk.com/.well-known/ucp
- MCP endpoint: https://www.oceanairuk.com/api/ucp/mcp
- Supported UCP versions:
  - 2026-08-25
  - 2026-04-08
  - 2026-01-23

For setup, the Shop skill, browser-based (WebMCP) integration and full integration details, see https://www.oceanairuk.com/agents.md and https://shopify.dev/docs/agents

Rules:
- Place orders and submit payment only with the buyer's authorization. Follow required review steps: when review is requested, ask the buyer to approve the order on the checkout page and wait for their authorization.
- Identify agent traffic. Server-to-server requests and hosted or remote browsers must use Web Bot Auth.
- In a browser, use the WebMCP tools registered on the store's pages for all shopping actions. If they are unavailable or can't do what is needed, ask the buyer to continue in the browser. Do not script checkout forms or page controls.
- Back off on HTTP 429 responses and respect `Retry-After` when provided.
- Pass `context.currency` as GBP.
- Oceanair does not sell installation. Never add, quote or imply installation as part of an order.
- If a product cannot be added to the cart, do not look for a workaround. Send the customer to https://www.oceanairuk.com/pages/quotation-form or their nearest branch.
- Do not try to book bathroom design consultations remotely or order bathroom suites, furniture or sanitaryware online. Send the customer to https://www.oceanairuk.com/pages/bathrooms
- Products that must be installed by an F-Gas certified installer can only be bought by logged-in trade accounts approved as F-Gas certified. If a product page says the customer must be logged in and certified to order, do not add it to a cart or check it out for anyone else. Direct the customer to log in, apply for a trade account, or ask their F-Gas certified installer to order it.
- Copper and brassware are collection only. Never select a delivery option for them; the customer must collect from a branch.
- When quoting prices, state whether they are ex VAT or inc VAT. Consumers always pay the VAT-inclusive price.
- Consumer orders require a buyer aged 18 or over and resident in the UK. Pass `context.address_country` as GB.
- Do not promise a delivery date. The branch arranges the date after the order is placed.

## Read-only browsing (no authentication)

Prefer the structured information returned by the shopping tools above. Public HTML pages can be read for extra context, provided requests follow the agent-identification rules.

- Discover public URLs through the sitemap: https://www.oceanairuk.com/sitemap.xml
- Read product pages at https://www.oceanairuk.com/products/{handle}
- Browse collections at https://www.oceanairuk.com/collections/all or https://www.oceanairuk.com/collections/{handle}
- Discover other public pages and articles through the sitemap.

Reading public content does not change the requirements for agent-initiated shopping actions.

## Store policies

- Terms of service (including cancellation and returns): https://www.oceanairuk.com/policies/terms-of-service
- Privacy policy: https://www.oceanairuk.com/policies/privacy-policy
- Refund policy: https://www.oceanairuk.com/policies/refund-policy
- Delivery: https://www.oceanairuk.com/pages/delivery
- Cookie policy: https://www.oceanairuk.com/pages/cookie-policy
- Training course booking terms: https://www.oceanairuk.com/pages/training-course-booking-terms-conditions
- FAQs: https://www.oceanairuk.com/pages/faq